Great company to work for! - Customer Service Associate/IMR Grainger Employee Review

5.0
May 20, 2014
Recommend
CEO approval
Business outlook

Pros

Excellent company. Started when I was in college part time, the manager was great working with my school schedule. Transferred fairly easy when I moved back home after school and finally got a full time position which then turned into another opportunity within the company. Excellent benefits, competitive pay, profit sharing, great PTO.

Cons

Management is very political. Rather than hiring someone who's been training for a position, I noticed more times than not they hired outside the company rather than promote.

Explore other reviews about Grainger

5.0
Jun 30, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Having worked for several other companies throughout my career, I can honestly say that Grainger provides the best employee training and development I've experienced. The amount of time, effort, and resources they invest in helping employees succeed exceeds every other company I've worked for combined. Grainger is committed to making sure everyone has the same opportunities to learn, grow, and advance. The company provides the tools, training, and support needed to build a successful career. The opportunities are there for everyone—you just need to ask questions, take initiative, and seek them out. Managers and teammates are supportive, and the overall culture encourages continuous learning and personal growth. In addition to the excellent training, Grainger offers a positive work environment, strong benefits, and a culture built on teamwork, safety, and customer service.

Cons

As with any large organization, some processes can take time due to multiple levels of approval. Workloads can also be demanding during busy periods, but the support from coworkers and leadership helps make those times manageable.

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