Really liked Grainger, Management is a different story - Account Manager Grainger Employee Review

4.0
Dec 11, 2012
Recommend
CEO approval
Business outlook

Pros

Working at Grainger was a very good experience. The sales training in DPS was in-depth and applied to real world sales. The managers in the branches were great to work with and really helped with understanding customers tendencies. Fellow Acct Mgrs were truly there to help and did everything they could to help.

Cons

Immediate management's only concern was to increase their own political capital to further their own rise within the company. Zero concern for the well being of the Acct Mgrs assigned to them.

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5.0
Jun 13, 2026
Recommend
CEO approval
Business outlook

Pros

* Work-life balance (paid holidays, no work on weekends, no late evenings * Manager has experience in role, can relate to workers * Lots of resources do to job * Total package is strong (pay, benefits, retirement)

Cons

* Lots of metrics to watch * Some customers expect too much

4.0
Jun 6, 2026
Recommend
CEO approval
Business outlook

Pros

Benefits are decent and reasonably priced. They offer a 401k match, BCBS insurance, FSA, HSA, dental, vision, life insurance, and accidental D&D coverage. They also do a 3‑to‑1 match for donations to non‑religious 501(c) organizations. There’s a big emphasis on volunteering, with plenty of opportunities to get involved. The building itself is beautiful, with a free on‑site gym, a coffee shop, real trees in the atrium, a waterfall, and a large cafeteria (though the food can vary). They’re also flexible about which days you come on‑site, depending on the team’s schedule. If I needed to switch a Monday for a Thursday, it was never an issue. My manager was also supportive of remote work on days when the weather made commuting difficult.

Cons

Admins do not get an annual bonus. They're really strict on Overtime, really weird about worrying about mini costs. Like they'll spend 50k on a week-long training but freak out if people want to rent a car while being in town. Can't buy lunch for this 3 hour meeting to cut costs, but we'll drop 10k on this other thing. It's also so unfair that some people get to work remotely and others are forced to come in 3 times a week, for the exact same roles. Every meeting is basically online, so it's just silly and a power trip.

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