Was once great! Now focused on Wall Street instead of customers. - Account Manager Grainger Employee Review

2.0
Jun 1, 2017
Recommend
CEO approval
Business outlook

Pros

The people are what kept me around the longest. Great team environment and they setup sales territories well so we can all work together and share best practices. Decent opportunities to advance if you make yourself known to the correct people.

Cons

Heavy changes since new upper management. Multiple confusing compensation plans over the course of a year, unrealistic sales goals, poor communication from upper management down. Good leaders are being pushed out for analytical drones that care more about updating CRM, and getting to every customer every month than actual sales results. Shifting many customer service roles out of the country and replacing them with people who can barely read from a script. Dwindling benefits, used to have one of the best profit sharing programs out there, but has now been cut to nearly 40% of what it was.

Explore other reviews about Grainger

5.0
Jun 24, 2026
Recommend
CEO approval
Business outlook

Pros

Easy going job with not too much stress

Cons

Have to come into work all days

4.0
Jun 6, 2026
Recommend
CEO approval
Business outlook

Pros

Benefits are decent and reasonably priced. They offer a 401k match, BCBS insurance, FSA, HSA, dental, vision, life insurance, and accidental D&D coverage. They also do a 3‑to‑1 match for donations to non‑religious 501(c) organizations. There’s a big emphasis on volunteering, with plenty of opportunities to get involved. The building itself is beautiful, with a free on‑site gym, a coffee shop, real trees in the atrium, a waterfall, and a large cafeteria (though the food can vary). They’re also flexible about which days you come on‑site, depending on the team’s schedule. If I needed to switch a Monday for a Thursday, it was never an issue. My manager was also supportive of remote work on days when the weather made commuting difficult.

Cons

Admins do not get an annual bonus. They're really strict on Overtime, really weird about worrying about mini costs. Like they'll spend 50k on a week-long training but freak out if people want to rent a car while being in town. Can't buy lunch for this 3 hour meeting to cut costs, but we'll drop 10k on this other thing. It's also so unfair that some people get to work remotely and others are forced to come in 3 times a week, for the exact same roles. Every meeting is basically online, so it's just silly and a power trip.

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