Great team but micro-managing - Account Manager Grainger Employee Review

2.0
Apr 10, 2017
Recommend
CEO approval
Business outlook

Pros

Great team, including Branch Manager and sales staff. Everyone had a strong relationship and worked together to close deals. There is a lot of product offerings and options so it made getting new clients easy

Cons

There were concerns over the direct managers, who had little to no experience in management and felt micro-management was the best option for a senior sales team. The direct sales managers came from a "door to door" sales background, where the customers did not appreciate being hard sold to. The other manages were great to work with, but unfortunately the main manager was the one I just described.

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5.0
Jun 22, 2026
Recommend
CEO approval
Business outlook

Pros

Great work culture, flexible hybrid schedule.

Cons

Based in Lake Forest, Illinois for the rotational development program

4.0
Jun 6, 2026
Recommend
CEO approval
Business outlook

Pros

Benefits are decent and reasonably priced. They offer a 401k match, BCBS insurance, FSA, HSA, dental, vision, life insurance, and accidental D&D coverage. They also do a 3‑to‑1 match for donations to non‑religious 501(c) organizations. There’s a big emphasis on volunteering, with plenty of opportunities to get involved. The building itself is beautiful, with a free on‑site gym, a coffee shop, real trees in the atrium, a waterfall, and a large cafeteria (though the food can vary). They’re also flexible about which days you come on‑site, depending on the team’s schedule. If I needed to switch a Monday for a Thursday, it was never an issue. My manager was also supportive of remote work on days when the weather made commuting difficult.

Cons

Admins do not get an annual bonus. They're really strict on Overtime, really weird about worrying about mini costs. Like they'll spend 50k on a week-long training but freak out if people want to rent a car while being in town. Can't buy lunch for this 3 hour meeting to cut costs, but we'll drop 10k on this other thing. It's also so unfair that some people get to work remotely and others are forced to come in 3 times a week, for the exact same roles. Every meeting is basically online, so it's just silly and a power trip.

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