Horrible company - Customer Service Representative Genpact Employee Review

1.0
Jan 7, 2019
Recommend
CEO approval
Business outlook

Pros

Pay was the only good thing.

Cons

Everything! I was told 3 diff start dates. I was offered one shift upon interviewing, when I finally started I was told that I would be on a completely diff shift. After speaking with management about it I was told it would be fixed. 20 mins later they came back and said that there was nothing they could do.. I explained that it was not fair and that I was told misleading information. I also said let them know that the whole process was dysfunctional. Needless to say they asked for my badge back. Because they could not deliver on what they offered. And I was cursed out by staff members upon my exit.

Explore other reviews about Genpact

5.0
Jun 10, 2026
Recommend
CEO approval
Business outlook

Pros

excellent culture, good comp, remote first

Cons

none - cant think of any

2.0
Jun 4, 2026
Recommend
CEO approval
Business outlook

Pros

Supportive team environment with opportunities to work on challenging analytical projects. Strong exposure to pricing strategy, data analytics, automation, and cross-functional collaboration. Flexible work culture and opportunities to learn new technologies.

Cons

Some processes can be complex and require coordination across multiple stakeholders, which may occasionally slow decision-making. Priorities can shift quickly depending on business needs.

See reviews by: Helpful|Rating|Date|All