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      Genesys

      Engaged employer

      Genesys reviews

      Great People; A lot of Potential - Anonymous employee Genesys Employee Review

      4.0
      Jan 21, 2016
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      The people at this company are awesome. I look forward to working with them every day and the work life balance is perfect. Company is profitable and the office culture is great.

      Cons

      There are specific tools that aren't in place, which we need in order to be truly successful. The business units also feel a bit silo'd and you often feel like you're in your own world, which is understandable and challenging a big company like this.

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      5.0
      Jun 29, 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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