Great on everything except for pay - Software Engineer Genesys Employee Review

4.0
Oct 20, 2024
Recommend
CEO approval
Business outlook

Pros

Focus on Software reliance and robustness Innovative and industry leading Cutting edge tech stack Top class Engineering culture Remote friendly and Flexible working times

Cons

Considering Genesys is an industry leading Software company in the Customer service space and have fantastic year on year financial performance, you'd expect Genesys to pay their Engineers a good bit above market rate, since Engineers are the ones providing huge value to the company. Instead it's more like low middle to middle market rates. There are plenty of non Software focused companies that pay more than Genesys. This factor leads to good talent leaving.

Explore other reviews about Genesys

5.0
Jun 29, 2026
Recommend
CEO approval
Business outlook

Pros

Great teamwork. Remote work. Solid product suite.

Cons

Upward mobility for career. Lack of communication between different areas can cause silos.

4.0
Jun 26, 2026
Recommend
CEO approval
Business outlook

Pros

Interesting take on customer experience using AI. Good pay for the role.

Cons

Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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