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      Genesys

      Engaged employer

      Genesys reviews

      Remote Work / Strong Company - Program Manager Genesys Employee Review

      4.0
      Sep 11, 2024
      Program manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Remote work, flexible schedule, collaborative work culture. Strong financials.

      Cons

      Pockets of toxic leadership and micromanagers. Lack of advancement. It can take a long time to address problems and create employee centric changes. 401k match stinks.

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      5.0
      Jun 29, 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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