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      Genesys

      Engaged employer

      Genesys reviews

      Top company; great people; awesome products - Senior Services Engagement Director Genesys Employee Review

      4.0
      Jun 20, 2024
      Senior services engagement director
      Recommend
      CEO approval
      Business outlook

      Pros

      Very employee-centric; provide plenty of time off; pay is competitive; good culture; some wokeness, but not over the top/in your face.

      Cons

      Say they want to promote from within, but found that is quite difficult beyond mid level management; seem to be unwilling to promote to VP level internally.

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      5.0
      Jun 29, 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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