Great company to work for, compenstion should be improved - Sr. Principal Professional Services Consultant Genesys Employee Review

4.0
Jan 8, 2024
Recommend
CEO approval
Business outlook

Pros

Great company to work for, with good employees and a culture. Leader company in this industry.

Cons

Career growth and salary increases must be improved. Senior management doesn't seem to have a clear vision and know how to lead some teams.

Explore other reviews about Genesys

5.0
Jun 29, 2026
Recommend
CEO approval
Business outlook

Pros

Great teamwork. Remote work. Solid product suite.

Cons

Upward mobility for career. Lack of communication between different areas can cause silos.

4.0
Jun 26, 2026
Recommend
CEO approval
Business outlook

Pros

Interesting take on customer experience using AI. Good pay for the role.

Cons

Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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