Good growing company, sometimes difficult to get things done - Anonymous employee Genesys Employee Review

Thanks for your response and positive comments. I agree with you that sometimes a matrixed structure has its challenges; we have been working hard on improving this with various internal initiatives and I believe we've gotten a lot more streamlined and aligned. You're also 100% correct that our customer's needs are of paramount importance and should always come first; we are always striving to make sure this is the case and I encourage you to speak up internally to the right person if you see an opportunity for us to improve! ...Tracy Cote, SVP HR