Place to work if ........... so many IF's - Facilities Coordinator Genesys Employee Review

2.0
Jul 27, 2023
Recommend
CEO approval
Business outlook

Pros

A decade ago or more Used to be a good working environment

Cons

Management especially H/R never cares about their workforce, they would rather laid one off to get another one. Micromanaging is a common thing in the company among all departments.

Explore other reviews about Genesys

5.0
Jun 29, 2026
Recommend
CEO approval
Business outlook

Pros

Great teamwork. Remote work. Solid product suite.

Cons

Upward mobility for career. Lack of communication between different areas can cause silos.

4.0
Jun 26, 2026
Recommend
CEO approval
Business outlook

Pros

Interesting take on customer experience using AI. Good pay for the role.

Cons

Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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