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      Genesys

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      Genesys reviews

      The magic is gone. - Marketing Director Genesys Employee Review

      3.0
      May 6, 2023
      Marketing director
      Recommend
      CEO approval
      Business outlook

      Pros

      In the beginning it felt like a start-up with a killer product and we were taking on the biggest legacy companies in Avaya and Cisco and we were winning.

      Cons

      Since Tony Bates started, the original people who made it what it is today have been pushed out by "corporate" people who don't come from the industry and are erasing piece by piece of what made us successful.

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      5.0
      Jun 29, 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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