Worst company I have ever worked for - Anonymous employee Genesys Employee Review

1.0
Aug 9, 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Learn the ins and outs of the call center industry very fast

Cons

I have never worked for a company that treated their employees as badly and Genesys does. Upper management cuts corners at every turn and then blame the employees and withholds bonuses for not being able to keep up. I have had several members of management at different levels straight up lie to my face about several things. When I try to move to another department, they block me. I am overworked and underpaid and I see no reason to stay here.

avatar
Genesys Response
10y
I appreciate your taking time to provide feedback. We’ve been fortunate to be able to pay out bonuses the last few years and all employees are eligible – unlike many software companies. And while bonuses are based on company performance, they are also based on individual performance. So, if someone feels they are not fairly compensated, it’s probably because their manager has concerns about their contributions. Fortunately, we do have an open door culture, so I encourage you to talk to your HR Partner, functional leadership, or me, about the things that are bothering you. …Tracy (Tracy Cote, SVP HR)

Explore other reviews about Genesys

5.0
Jun 8, 2026
Recommend
CEO approval
Business outlook

Pros

great place to work at

Cons

no thoughts at this time

4.0
Jun 1, 2026
Recommend
CEO approval
Business outlook

Pros

PTO is very generous. Great work life balance. Excellent pay.

Cons

Support gets very little say in anything and continues to get more work. Takes at least a year of drowning before you really know what you are doing with confidence.

1
See reviews by: Helpful|Rating|Date|All