Complex, Expensive and now we add Messy - Senior Consultant Genesys Employee Review

Deployments take exceptionally long periods of time and are fraught with delays. Although this is true on both premise and cloud deployments, it is especially true on cloud deployments. The company still has not brought recent acquisitions into the Genesys core. Customers are still receiving solutions from various data centers and various platforms (Echopass, Angel, Utopy, Soundbite). Genesys was always complex and expensive. Now it is messy. Genesys has over 4,500 customers now (with the recent acquisitions) and very few of those are referral customers. Genesys audits their largest customers thus exposing them to competition.