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      Genesys

      Engaged employer

      Genesys reviews

      Great company. Very open to new ideas - Recruiter Genesys Employee Review

      4.0
      May 5, 2015
      Recruiter
      Recommend
      CEO approval
      Business outlook

      Pros

      The company has top end customer experience software and is well respected in the CX space. Very assertive about getting the latest product to our customers. Management is very open to listening to ideas that rank and file staff have. The benefits package is very strong. A great mix of accountability without being too overbearing. i would recommend any of my friends to wok here.

      Cons

      Can feel like being in a silo at times with headquarters in the San Francisco Bay area and our regional office in Chantilly, Virginia. Other than that nothing I can think of.

      Explore other reviews about Genesys

      5.0
      Jun 8, 2026
      Senior ta partner
      Recommend
      CEO approval
      Business outlook

      Pros

      great place to work at

      Cons

      no thoughts at this time

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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