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      Genesys

      Engaged employer

      Genesys reviews

      Still potential, but feels large - Principal Solutions Consultant Genesys Employee Review

      3.0
      May 8, 2022
      Principal solutions consultant
      Recommend
      CEO approval
      Business outlook

      Pros

      The customer base is strong, the platforms serve their purpose well at scale, and there is solid company direction.

      Cons

      Pay is barely at industry average, if not lagging behind. Benefits are just ok. There's very little direction on how to grow in the SC role, and titles/raises are usually handed out as "don't leave us" incentives. Prior yearly raises were at or matching previous inflation rates, but rarely higher (even for above average performers).

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      5.0
      Jun 29, 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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