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      Genesys

      Engaged employer

      Genesys reviews

      Great place to work and always going the extra mile - Helpdesk Manager Genesys Employee Review

      5.0
      Mar 25, 2015
      Helpdesk manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Great Place to work, working life is really good and always there to help when you have a problem

      Cons

      Better coffee machines :-) ..... ...... ....

      avatar
      Genesys Response
      11y
      Thanks for posting! I hear you on the coffee machine. Coffee is important, I totally agree. I'll see if there's anything I can do. ...Tracy

      Explore other reviews about Genesys

      5.0
      Jun 8, 2026
      Senior ta partner
      Recommend
      CEO approval
      Business outlook

      Pros

      great place to work at

      Cons

      no thoughts at this time

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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