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      Genesys

      Engaged employer

      Genesys reviews

      Overall a good experience with some really nice people. - Manager Genesys Employee Review

      3.0
      Mar 5, 2015
      Manager
      Recommend
      CEO approval
      Business outlook

      Pros

      People are very nice, lot of learning opportunities if one is willing to work hard and pays reasonably well.

      Cons

      Work long hours, not enough systems in place to do proper reporting and lot of manual work..

      Explore other reviews about Genesys

      5.0
      Jun 8, 2026
      Senior ta partner
      Recommend
      CEO approval
      Business outlook

      Pros

      great place to work at

      Cons

      no thoughts at this time

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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