Genesys gets it - Anonymous employee Genesys Employee Review

5.0
Jan 18, 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Genesys has gone out of their way to build new offices in multiple locations around the world for each of the companies that they've purchased. I know of one instance where they built two new offices for one company, when they could've easily shut down one of them. And these aren't dinky offices either - it's kind of a spare-no-expense, show new employees that this company is run by folks who have spent years in the trenches and are now paying it forward.

Cons

Would be great to see the pace of integration pick up, but also understand that it's about priorities. Keeping customers happy by not upsetting the status quo comes first; and that a lot of integration can, and probably should, happen organically.

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5.0
Jun 8, 2026
Recommend
CEO approval
Business outlook

Pros

great place to work at

Cons

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4.0
Jun 26, 2026
Recommend
CEO approval
Business outlook

Pros

Interesting take on customer experience using AI. Good pay for the role.

Cons

Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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