Great product but thats the end of it - Anonymous employee Genesys Employee Review

1.0
Dec 9, 2014
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great product on the on premise end. If you work under a good manager you can learn alot.

Cons

1. If you do not speak Russian you are doomed. Everyone just speaks in Russian and have no regard for the non-Russian speaking colleagues. For crying out loud I was at a dinner table with the CTO and he was speaking in Russian. Total disregard! 2. Pathetic management with no vision and directions. Priorities change every week and do not get communicated to everyone. 3. Alot of politics. With the acquisitions of so many companies in the past 18 months, the cloud business has become a true "House of Cards". No one gets along with the other teams and everyone has inflated egos. 4. Genesys has no clue how to run a Cloud business. Genesys has never been a cloud business but still dictates all decisions around it. Also, if you are not from legacy Genesys or Russian he doesn't care however good you are. 5. Fake reviews. From the reviews it is obvious that there is a massive HR campaign to improve their online image. HR claims they are individual opinions but do you seriously buy that. Will a HR employee actually add an honest review on Glassdoor? Will senior management really speak the truth? This was all orchestrated to attract talent into the company. 6. Mediocre office and located in Daly City! Working in the Engineering space is DEPRESSING!!! Chairs are flimsy, cheap monitors, horrendous phones and closed work spaces. The Chantilly and Somerville offices are great but working in Daly City is depressing. 7. Short term focus for IPO or sell out. 8. Constant layoffs. Seriously your job is not secured here. 9. Below market pay.

avatar
Genesys Response
11y
Genesys is a very diverse, global company. You will hear many languages on a walk around our headquarters; Russian, French, Spanish and Portuguese to name a few. As our original founders were Russian, it stands to reason that this is one of the many languages heard around the building. We embrace our diversity. Our direction and strategy are clear and are reinforced regular blogs and in quarterly Company all hands calls led by Paul, our CEO and quarterly R&D calls led by Slava, our CTO. With several recent acquisitions and focus on growth in the cloud area there has been a lot of change over the past couple of years. Overwhelmingly we’ve entered the cloud market with great success and are on very promising trajectory in that area. Regarding reviews on this site, we do encourage our employees to leave feedback. That the feedback is predominately positive is representative of most employees’ experience here, and is the reason why we’ve been ranked in the Top 50 Best Places to Work for Glassdoor. Most people won’t stay at a company where they are miserable. Why would they? From a location perspective, Daly City is conveniently located a skip from SF on BART, and there's loads of free parking if you choose to drive. If someone doesn’t like their chair or monitor, they should talk to our facilities folks and they’ll see what they can do. I encourage you to seek out someone in management or HR to discuss your concerns in person. ...Tracy

Explore other reviews about Genesys

5.0
Jun 8, 2026
Recommend
CEO approval
Business outlook

Pros

great place to work at

Cons

no thoughts at this time

4.0
Jun 16, 2026
Recommend
CEO approval
Business outlook

Pros

Good work life balance Great product and customers

Cons

Promotions & growth are very slow in CIO org. Limited prioritization (more you know more work get assigned to you)

See reviews by: Helpful|Rating|Date|All