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      Genesys

      Engaged employer

      Genesys reviews

      Well positioned to become a lead player in Customer Experience - Director Genesys Employee Review

      5.0
      Aug 25, 2014
      Director
      Recommend
      CEO approval
      Business outlook

      Pros

      Great group of people to work with a great mix of new talent and guys who have been here for 10+ years. Positive work environment with a great vision for CX across the enterprise.

      Cons

      There is a great opportunity for Genesys in the Enterprise space, but still seen as a Contact Centre company by many so execution will be key to this transition. More of a challenge for Genesys than a con.

      Explore other reviews about Genesys

      5.0
      Jun 8, 2026
      Senior ta partner
      Recommend
      CEO approval
      Business outlook

      Pros

      great place to work at

      Cons

      no thoughts at this time

      4.0
      Jun 1, 2026
      Senior techincal support engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      PTO is very generous. Great work life balance. Excellent pay.

      Cons

      Support gets very little say in anything and continues to get more work. Takes at least a year of drowning before you really know what you are doing with confidence.

      1
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