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      Genesys

      Engaged employer

      Genesys reviews

      Love the Job But Won't Recommend - Professional Services Consultant Genesys Employee Review

      3.0
      Apr 19, 2021
      Professional services consultant
      Recommend
      CEO approval
      Business outlook

      Pros

      Co-workers, top leadership, Genesys brand and tech are the best in the business. Genesys is making considerable investment in R&D and smart strategic partnering and acquisitions. Genesys is incredibly well-positioned to dominate the space in the years to come.

      Cons

      Pro Services workload and hours are overly excessive. There is no work life balance. Taking time off or an FTE's expected amount of vacation time near impossibility. Lots of resignations. Low morale.

      Explore other reviews about Genesys

      5.0
      Jun 29, 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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