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      Genesys

      Engaged employer

      Genesys reviews

      Supportive, hard-working, dedicated company - Technical Support Analyst Genesys Employee Review

      4.0
      Jun 24, 2014
      Technical support analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Lots of perks - Professional environment, Open Time Off vacation, supportive sick policies, work from home capabilities, decent training potentials

      Cons

      Lots of work - if you are lazy, stay away. If you like technology, come on in!

      avatar
      Genesys Response
      11y
      I am very glad to hear your overall experience here has been positive. I'll share your concerns regarding career development for our analysts in Canada; I encourage you to talk to your department lead and local HR manager as well. Thanks for posting! ...Tracy

      Explore other reviews about Genesys

      5.0
      Jun 8, 2026
      Senior ta partner
      Recommend
      CEO approval
      Business outlook

      Pros

      great place to work at

      Cons

      no thoughts at this time

      4.0
      Jun 1, 2026
      Senior techincal support engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      PTO is very generous. Great work life balance. Excellent pay.

      Cons

      Support gets very little say in anything and continues to get more work. Takes at least a year of drowning before you really know what you are doing with confidence.

      1
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