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      Genesys

      Engaged employer

      Genesys reviews

      Loved the role - Sales Engineer Genesys Employee Review

      3.0
      Mar 5, 2021
      Sales engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Great Co-workers, international reach, fun work environment, great products

      Cons

      Distasteful and distrustful sales atmosphere, skewed commission structure, private equity ownership and push for results has had adverse impact on company culture, no profit sharing, esop, or other method of financially including employees in company success.

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      5.0
      Jun 29, 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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