Internal communications continue to miss the point - Anonymous employee Genesys Employee Review

3.0
Dec 1, 2020
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Generally a great company heading in the right direction with excellent talent and innovative technology.

Cons

Messaging from leadership continues to be weak. Even with new the leadership in place, we continue to hear about amazing financial success, but nothing about how that translates to employee rewards. At all-hands, where is the messaging about whether the corporate success will translate to bonuses or increased salaries? It boggles the mind that leadership fails to make this connection between greatness on the sales side and silence on the internal rewards side.

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5.0
Jun 8, 2026
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CEO approval
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Pros

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Cons

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4.0
Jun 26, 2026
Recommend
CEO approval
Business outlook

Pros

Interesting take on customer experience using AI. Good pay for the role.

Cons

Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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