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      Genesys

      Engaged employer

      Genesys reviews

      Genesys does what it sells! - Senior Account Executive Genesys Employee Review

      5.0
      Jan 28, 2020
      Senior account executive
      Recommend
      CEO approval
      Business outlook

      Pros

      This is a company that has the "customer experience" in its DNA, both towards external entities (customers, partners, market) and inwards (employees and contractors).

      Cons

      We have a true best of breed set of solutions, sometimes we don't publish that enough.

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      5.0
      Jun 29, 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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