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      Genesys

      Engaged employer

      Genesys reviews

      Great People, Great Products and a true Customer Centric Spirit! - Sales Strategy Operations Genesys Employee Review

      4.0
      Jan 27, 2020
      Sales strategy operations
      Recommend
      CEO approval
      Business outlook

      Pros

      Genesys is pivoting to become a true SaaS/CCaaS organization in products, people and technology internally & externally. Truly understands the definition of agility and being nimble. If you are looking for an organization that makes a difference, Genesys is the one for you. Moving fast and being nimble is the focus and this provides a multitude of opportunities within the organization.

      Cons

      Change is constant in this environment as they pivot to become a true SaaS organization and maintain leadership in the market. Must be able to move fast and keep up with the pace with change & growth.

      avatar
      Genesys Response
      6y
      Thank you for your review. You made a great point. If you want to work at an organization that makes a difference this is the place for you. Best, Daniel (Daniel Phelps, VP, Global Talent Acquisition)

      Explore other reviews about Genesys

      5.0
      Jun 29, 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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