Great place to learn and work with latest cloud technologies - Software QA Analyst Genesys Employee Review

5.0
Dec 15, 2019
Recommend
CEO approval
Business outlook

Pros

Genesys is very proactive in keeping up with industry best practices and technologies, which translates to a very strong R&D presence within the organization. In parallel, investment into key business divisions are leading to rapid growth. Tech talks are regularly hosted through Zoom meetings to encourage knowledge sharing between different offices globally. Frequent 1:1 with management provides a convenient communication channel for (bi-directional) feedback. Office location being situated uptown, along with open time off contributes to great work life balance.

Cons

The rapid growth is not without problems however, with strain manifesting through how long it takes for internal approval/review to go through.

Explore other reviews about Genesys

5.0
Jun 29, 2026
Recommend
CEO approval
Business outlook

Pros

Great teamwork. Remote work. Solid product suite.

Cons

Upward mobility for career. Lack of communication between different areas can cause silos.

4.0
Jun 26, 2026
Recommend
CEO approval
Business outlook

Pros

Interesting take on customer experience using AI. Good pay for the role.

Cons

Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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