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      Genesys

      Engaged employer

      Genesys reviews

      Market leaders going through cloud transformation crisis - Product Management Genesys Employee Review

      4.0
      Sep 29, 2019
      Product management
      Recommend
      CEO approval
      Business outlook

      Pros

      Market leader with clear focus on CX market and expertise High performance culture, ethical values Rewarding

      Cons

      Going through deep technology and market transformation Changing strategies, inefficiencies of large siloed company Lack of accountability, politics, pressure damaging company culture

      avatar
      Genesys Response
      6y
      Thank you for your review and your 10+ years of service. You said it, Genesys is a rewarding place to work. As the industry leader, we are dedicated to continued innovation and pushing forward. As Tony continues to set our new strategy you will see every team focused on how we can work towards our goals. Best, Greg (Greg Buck, Global Talent Brand Manager)

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      5.0
      Jun 29, 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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