A great experience.. - Senior Solutions Consultant Genesys Employee Review

5.0
Sep 12, 2019
Recommend
CEO approval
Business outlook

Pros

The work is interesting and varied, rarely have two consecutive days the same, and my colleagues and co-workers are brilliant.

Cons

Fast paced and sometimes quite intense. If you don't like pressure then possibly not the right organisation for you.

Explore other reviews about Genesys

5.0
Jun 29, 2026
Recommend
CEO approval
Business outlook

Pros

Great teamwork. Remote work. Solid product suite.

Cons

Upward mobility for career. Lack of communication between different areas can cause silos.

4.0
Jun 26, 2026
Recommend
CEO approval
Business outlook

Pros

Interesting take on customer experience using AI. Good pay for the role.

Cons

Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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