Good new C-level. Pay and bonus structure needs to improve for non sales employees. - PS Consultant Genesys Employee Review

3.0
Aug 1, 2019
Recommend
CEO approval
Business outlook

Pros

Open vacation policy, work from home, good culture. New management coming in is top class.

Cons

I believe in this company but some serious effort needed to take retain top talent not in sales. Always catalogued as a top performer until salary review comes across with a 2-3 % increase because there is no money. Started working at the same time as one of the sale representatives and he shares pictures of his house and cars made possible via commissions while I have to secretly meet with my partner to bootstrap and try to pay our mortgage. This may be my last year at Genesys purely based on cost of living and a pay gap of 25-50% compared to other companies in the bay area. Looks like the decision is not to compete with bay area companies and we hire abroad resulting in less seasoned individuals with little to no overlap in work hours which translates into longer work days and a higher load on US personnel . Traveled way too many times in middle seats on 16+ hr flights because of poor planing and then expected to arrive and perform! No time to improve skills always chasing utilization.

Explore other reviews about Genesys

5.0
Jun 8, 2026
Recommend
CEO approval
Business outlook

Pros

great place to work at

Cons

no thoughts at this time

4.0
Jun 26, 2026
Recommend
CEO approval
Business outlook

Pros

Interesting take on customer experience using AI. Good pay for the role.

Cons

Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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