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      Genesys

      Engaged employer

      Genesys reviews

      13 years with Genesys, and still enjoy every day - Dedicated Support Genesys Employee Review

      5.0
      Apr 18, 2019
      Dedicated support
      Recommend
      CEO approval
      Business outlook

      Pros

      Plenty of opportunity for advancement, laid back environment, always new products and technologies to learn, fair compensation

      Cons

      It can be difficult to keep up with the "genesys landscape" as it's always evolving.

      avatar
      Genesys Response
      7y
      I love seeing reviews from people who have just joined and people like yourself who have seen many changes over the last 13 years. It is exciting to see your continued positive view of Genesys. There are times where the change can be a challenge but I am happy to see you have stayed with us for the ride. Best, Greg (Greg Buck, Global Talent Brand Manager)

      Explore other reviews about Genesys

      5.0
      Jun 29, 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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