Great Company, Great People! - Solutions Consultant Genesys Employee Review

5.0
Jan 6, 2019
Recommend
CEO approval
Business outlook

Pros

- Great opportunities and benefits. - A forward-thinking, innovative company. - Customer focused. - A fantastic, supportive team.

Cons

Being a global company (and therefore globally dispersed) can be somewhat different if you haven't worked in a similar environment before, however it is not overly limiting and can open up other opportunities.

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Genesys Response
7y
Thank you for your positive thoughts. Genesys is a company that is forward thinking and always looking to innovate. We are customer focused and focused on creating a positive environment for our teams. We have over 5,000 people worldwide and it can create time zone challenges. I have team members located across the US and the world and the way that we have found to best connect is by using video chat. It has made the world a bit smaller and helped us as a team. Give it a try and see if you like it. Thanks again, Greg (Greg Buck, Global Talent Brand Manager)

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5.0
Jun 29, 2026
Recommend
CEO approval
Business outlook

Pros

Great teamwork. Remote work. Solid product suite.

Cons

Upward mobility for career. Lack of communication between different areas can cause silos.

4.0
Jun 26, 2026
Recommend
CEO approval
Business outlook

Pros

Interesting take on customer experience using AI. Good pay for the role.

Cons

Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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