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      Genesys

      Engaged employer

      Genesys reviews

      Great company... Well, Depending on your boss - Sales Representative Genesys Employee Review

      3.0
      Nov 2, 2018
      Sales representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Excited changes coming - seems like Genesys messaging and marketing were finally brought into the 21st century.

      Cons

      Unfortunately, it varies from team to team how good life is at Genesys. Some teams work hard/play hard (time off, WFH, trainings, ...). On my team, seems like there is very little work being done in management and all the work is pushed down to us "work horses". WFH and time off are not well looked upon from my manager's POV and the overall structure is just unfair.

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      5.0
      Jun 29, 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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