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      Genesys

      Engaged employer

      Genesys reviews

      Great Place to Work - Principal Software Developer Genesys Employee Review

      5.0
      Oct 18, 2018
      Principal software developer
      Recommend
      CEO approval
      Business outlook

      Pros

      Interesting work. Genesys is taking the cloud more seriously with good opportunities to learn new technology. Very smart, technical co-workers who are passionate about their work. Strong senior leadership.

      Cons

      Office location and facilities could be better; limited food options within walking distance (although there is a new cafe within the building).

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      5.0
      Jun 29, 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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