Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Genesys

      Engaged employer

      Genesys reviews

      Not a Channel Company - Account Manager Genesys Employee Review

      1.0
      Oct 17, 2018
      Account manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Pay is good. Genesys spends huge money on entertainment

      Cons

      About 30% of the company sales teams have one foot out the door. Many moved to TalkDesk, Twillio and InContact. Company doesn't understand New Channel models. Legacy premise mindset. Raises prices to raise revenue. Many unhappy customers & partners. Thousands of PureCloud deployments but no or few references.

      Explore other reviews about Genesys

      5.0
      Jun 8, 2026
      Senior ta partner
      Recommend
      CEO approval
      Business outlook

      Pros

      great place to work at

      Cons

      no thoughts at this time

      4.0
      Jun 16, 2026
      Product owner
      Recommend
      CEO approval
      Business outlook

      Pros

      Good work life balance Great product and customers

      Cons

      Promotions & growth are very slow in CIO org. Limited prioritization (more you know more work get assigned to you)

      See reviews by: Helpful|Rating|Date|All
      Related searches: Genesys jobs | Genesys salaries | Genesys benefits | Genesys interviews
      Genesys reviewsGenesys Account Manager reviewsGenesys review