Genesys

Used to be great. Not so much now - Anonymous employee Genesys Employee Review

2.0

May 3, 2018

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Great products. Best CX in the industry. The company is very open to creative ideas

Cons

Despite record revenues last year, very low raises. Some departments are great to work for and mine used to be. Genesys has always been a company that can get bogged down in processes, and it seems new policies constantly get added that increase the amount of process involved, which slows down progress. The company used to have very low turnover. That increased big time last year and no signs of slowing down this year.

Genesys Response

Thank you for your review. I agree…we do have great market offerings that allow us to be the undisputed leader in the CX industry. If you’ve been here for 5 years like I have, you’ve seen a lot of change – I’m glad to see you’ve held on through thick and thin as we evolve and grow. There are times when we do need process, but we really try to not be bureaucratic. Our culture is one of innovation and being open to new ideas – feel free to submit your thoughts on how to make things better through our Make it Easy initiative (crowdsourced improvement suggestions) to help us make Genesys an ever better place to work. Best, Tracy (Tracy Cote, Chief People Officer)

Used to be great. Not so much now - Anonymous employee Genesys Employee Review

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