Good People - Anonymous employee Genesys Employee Review

5.0
Feb 14, 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Excellent people, especially in Raleigh. Highly intelligent, driven, know how to have a good time. Very little politics compared to other companies their size. Leadership is also great, especially for the development and testing orgs. Upper management authentically cares about their people.

Cons

After two acquisitions, career growth opportunities in Raleigh seems to be slowing down. Not a lot of opportunity for increased responsibility or to distinguish ones self. Leadership does care about its people and will put in the effort to do what they can, but after the 12/16 acquisition, it felt like many of them had their "hands tied" and were faced with new found restrictions in what they could do.

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5.0
Jun 29, 2026
Recommend
CEO approval
Business outlook

Pros

Great teamwork. Remote work. Solid product suite.

Cons

Upward mobility for career. Lack of communication between different areas can cause silos.

4.0
Jun 26, 2026
Recommend
CEO approval
Business outlook

Pros

Interesting take on customer experience using AI. Good pay for the role.

Cons

Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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