A great place to work... - Customer Success Genesys Employee Review

4.0
Dec 28, 2017
Recommend
CEO approval
Business outlook

Pros

Genesys is a leader in its market. The benefits are fantastic. Compensation is very competitive. There is open PTO, and flexible work from home oppurtunity. The onsite gym and clinic (in Indy) are awesome. There are amazing opportunities to attend conferences and travel. Last year I attended a conference that ended with a party on an aircraft carrier. It was amazing. It is exciting to be part of a large playing in the market and in the bay area scene. It is a different world than we lived in pre-acquisition.

Cons

2017 was hard with the merger. You can read a lot of these reviews and see there were a lot of hurt feelings. Many of my friends were let go. It is unfortunate, but it is a part of business. I think the biggest con would be the underestimation of how different the ININ business practices were, and the difficulty that would be faced in blending that with Genesys. Overall it has been handled very well, but there were some hiccups for sure.

Explore other reviews about Genesys

5.0
Jun 29, 2026
Recommend
CEO approval
Business outlook

Pros

Great teamwork. Remote work. Solid product suite.

Cons

Upward mobility for career. Lack of communication between different areas can cause silos.

4.0
Jun 26, 2026
Recommend
CEO approval
Business outlook

Pros

Interesting take on customer experience using AI. Good pay for the role.

Cons

Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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