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      Genesys

      Engaged employer

      Genesys reviews

      Business Developer for Innovation Portfolio about Employee Engagement in Customer Service & Experience - Solution Lead Manager Genesys Employee Review

      5.0
      Nov 25, 2017
      Solution lead manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Great Company with outstanding growth and incredible people. Innovation and Customer tailored solution makes Genesys a great place to work

      Cons

      Sales cycles could be long and while getting Power Executive sponsors are not people business buyers. Ever changing priorities might set some challenges with sales force

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      5.0
      Jun 29, 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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