2.0
Oct 27, 2017
Anonymous employee
Former employee, more than 8 years
Recommend
CEO approval
Business outlook
Pros
Certainly, dominant position in the CX / Contact Center market. Probably no other company has the breadth and depth of offer that Genesys has, especially now that who knows what is going to happen with Avaya. This is exciting for Sales professionals.
Cons
The merging with Interactive Intelligence (completely finance-driven) has been disastrous for headquarters personnel, especially in non-Engineering functions. I hear: low morale, harsh management environment, many jobs shipped elsewhere. Many experienced people have left (most laid off, some of their own volition). There is still a climate of extreme uncertainty at headquarters.