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      Genesys

      Engaged employer

      Genesys reviews

      Genesys - ANZ - Anonymous employee Genesys Employee Review

      5.0
      Aug 2, 2017
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Genesys is a very professional organisation, with good packages, support and a strong care factor. The solutions are market leading and the approach of the senior management is open to suggestions for feedback and improvement.

      Cons

      One challenge is the amount of change following the recent acquisition of ININ. Change management as a whole could have been managed better. However the initial disruption is improving. Also, the way the matrix structure is implemented makes it very difficult to keep top talent by offering career progression in to different disciplines.

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      5.0
      Jun 29, 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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