Terrible, toxic culture - Anonymous employee Genesys Employee Review

1.0
Jul 21, 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Free parking and that's it.

Cons

Toxic work culture that has trickled down from upper management and private equity firms who could care less about employees. Everyone is disposable, and they'll just replace you with contractors and consultants (or better yet, offshore your role). You will not be valued or rewarded for your hard work here. The 5 star reviews are definitely fake reviews put out by HR since they track Glassdoor ratings closely.

Explore other reviews about Genesys

5.0
Jun 8, 2026
Recommend
CEO approval
Business outlook

Pros

great place to work at

Cons

no thoughts at this time

4.0
Jun 1, 2026
Recommend
CEO approval
Business outlook

Pros

PTO is very generous. Great work life balance. Excellent pay.

Cons

Support gets very little say in anything and continues to get more work. Takes at least a year of drowning before you really know what you are doing with confidence.

1
See reviews by: Helpful|Rating|Date|All