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      Genesys

      Engaged employer

      Genesys reviews

      Experiencing a difficult and painful transformation - Anonymous employee Genesys Employee Review

      3.0
      Jun 14, 2017
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Good people - those who are still there Great customers - spans industries and includes iconic companies Strong positioning around omnichannel and customer experience

      Cons

      Letting go too many good people in the effort to move salaries to lower cost areas and often to individuals to less experience or expertise Portfolio is too broad and resources spread too thin to allow for innovation and new capabilities customers want Difficulty at times balancing vision with real product roadmap

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      5.0
      Jun 29, 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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