Acquisition Disaster - Sinking ship - Software Engineer Genesys Employee Review

1.0
May 23, 2017
Recommend
CEO approval
Business outlook

Pros

Pay, for the location. Cafe. Facilities/IT - The facilities are nice and IT manages to supply employees with the equipment they need easily.

Cons

Obviously this doesn't apply to most situations at Genesys. It's hard to say what the company looks like from an internal perspective. From the perspective of an employee working for a newly acquired company who [reviously had a solid vision and increcredibly high employee morale, Genesys fails to live up to every expectation set by executive leadership. Leadership consistently demonstrates no real understanding of how to "lead", as well as a complete failure communication with their employees on company vision and outlook for the future of the acquired company. The same message that is pitched to shareholders/investors doesn't work internally when messages don't align. If you are a developer who is applying for a position here, expect to be relegated to nearly full time support duties, with development tasks occupying a space outside of your workday, or being outsourced to Asia. As it stands now, previous ININ customers are not getting the support they pay for, employee morale is low, and I must imagine that several companies under support contracts are demanding refunds or considering lawsuits against Genesys for failing to meet contractual requirements.

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Genesys Response
9y
We always encourage and appreciate feedback on Glassdoor, and I appreciate your taking the time to write. I am not sure how to respond to all of your concerns as I really don’t agree with or even truly understand where most of this is coming from. I sincerely hope that our current employees feel comfortable approaching the appropriate management person with any concerns along these lines so that we can address them. I see that you have left the company; I wish you all the best in your future endeavors. Best, Tracy ...Tracy Cote, Chief People Officer

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CEO approval
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Cons

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