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      Genesys

      Engaged employer

      Genesys reviews

      Slow evolution - Project Manager Genesys Employee Review

      3.0
      May 11, 2017
      Project manager
      Recommend
      CEO approval
      Business outlook

      Pros

      - Open time-off - Ability to work remote - Decent work-life balance

      Cons

      - Underpaid - No training - Disorganized - Lack of innovation - Politics - Layoffs - Slow adoption to emerging technology - Culture of "no" - everyone tries to pass the buck instead of taking ownership

      Explore other reviews about Genesys

      5.0
      Jun 29, 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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