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      Genesys

      Engaged employer

      Genesys reviews

      Strong Leadership - Customer Success Manager Genesys Employee Review

      5.0
      Feb 25, 2017
      Customer success manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Great benefits, competitive salaries, work hard / play hard environment, leadership is focused on making the company iconic.

      Cons

      Change is slow, growing pains in the cloud business, several acquisitions has given a start/stop feel to product roadmap

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      5.0
      Jun 29, 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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