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      Genesys

      Engaged employer

      Genesys reviews

      Great atmosphere - Systems Engineer Genesys Employee Review

      4.0
      Feb 3, 2017
      Systems engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Smoothest transition after Genesys has taken over. Our culture has stayed pretty much the same, positive environment.

      Cons

      There seems to be less personal recognition than before the buyout. There are fewer incentives to work on-call to cut down on on-call expenditures.

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      5.0
      Jun 29, 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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