It all depends on where you are in the company - Director of Development Genesys Employee Review

3.0
Dec 16, 2016
Recommend
CEO approval
Business outlook

Pros

Overall the quality of the engineers is high.

Cons

Development is run by an informal old-boy network. If you aren't part of it, you'll feel irrelevant. The real lines of authority and influence don't follow the Org chart.

Explore other reviews about Genesys

5.0
Jun 29, 2026
Recommend
CEO approval
Business outlook

Pros

Great teamwork. Remote work. Solid product suite.

Cons

Upward mobility for career. Lack of communication between different areas can cause silos.

4.0
Jun 26, 2026
Recommend
CEO approval
Business outlook

Pros

Interesting take on customer experience using AI. Good pay for the role.

Cons

Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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